Effective Date: February 2, 2024
RESCUE SOLUTIONS NETWORK ("we," "us," or "our") is committed to protecting the privacy of its users. This Privacy Policy describes how we collect, use, and protect your personal information when you use our mobile application available on the Google Play Store and the Apple App Store (collectively referred to as "the App").
The App may request certain permissions on your device, as outlined below. We want to assure you that we use these permissions exclusively for the intended purpose of enhancing the App's features and functionalities. None of the data collected through these permissions is shared with any third party, except as described below:
Calendar: This permission allows us to synchronize your phone's calendar with our in-app calendar. It's important to note that your calendar data is never transmitted off your device or stored for any other purpose; it is solely displayed to you for your convenience.
Camera: Within the App, you have the capability to scan QR codes for equipment identification, scan various barcodes to import data, and upload pictures of certificates and items. To facilitate these functions, we request access to your device's camera.
Contacts: Our App features a directory that enables you to import contacts directly into it. This process is initiated by you, the user, through the "contacts" feature, and it requires your approval for the upload of all relevant contact data.
Location: We collect location information both in the foreground and background. This data serves to enhance your experience by offering access to location-based intelligence. It enables us to notify you of nearby calls for quicker response times and aids in routing you efficiently to designated locations when responding to calls.
Weather API: When you allow it, we may share your location data with a Weather API to provide you with localized weather information.
Vertical Elevation Calculation: In certain instances, your location data may be sent off when you request the calculation of vertical elevation for specific purposes. This data is used solely for this calculation and is not stored or shared beyond this purpose.
Microphone (Mic): The microphone is utilized for sending audio in the Audio module and for recording voice messages in the messaging module.
Bluetooth: Bluetooth access is necessary for connecting to hardware, enabling access to additional features and options that can enhance your ability to complete tasks effectively.
Notifications: With this permission, we can send standard push notifications and override "do not disturb" settings. We grant users the capability to configure their notification preferences within the App, providing full control over what notifications they receive and the ability to silence them as desired.
Physical Activity: This permission assists in calculating Z-axis height when the relevant setting is enabled, helping to determine a person's floor level accurately.
Photos/Videos: Access to photos and videos is required when utilizing the messaging module or other modules that involve uploading items to the server.
Phone: We request phone access to facilitate VoIP phone calls within the App. This allows us to provide users with a phone number that isn't directly tied to their identity for public access.
Music/Audio: This permission is used within the messaging module to send voice files to other users within the module.
We want to emphasize that while most data collected through these permissions remains strictly within the App's ecosystem, we may share location data with specific services as described above. Your privacy and data security are of utmost importance to us.
2.1 Data Storage: All data collected by the App is stored on our secure servers, within an encrypted database that is not accessible through the public-facing internet. We have implemented robust security measures to ensure the safety of your data, guarding it against unauthorized access, disclosure, alteration, or destruction.
2.2 Encryption: We employ industry-standard encryption protocols to safeguard your data during transmission to and from our servers. This ensures that your data remains protected while in transit and helps mitigate the risk of a man-in-the-middle attack. Your privacy and data security are paramount, and we continuously monitor and update our security measures to maintain the highest standards of protection.
3.1 Personal Information: We are committed to preserving your privacy and ensuring the responsible use of information. We want to clarify that we do not collect, use, or share any personal information, such as your name, email address, or contact information, without obtaining your explicit consent. Your personal privacy is of utmost importance to us, and we strictly adhere to these principles to protect your sensitive data.
3.2 Device Information: We may collect and use device-specific information, such as device type, operating system version, and unique device identifiers, solely for the purpose of improving the App's functionality and user experience.
4.1 Cookies: We want to emphasize that the App does not utilize cookies or any other tracking technologies to monitor or collect information about your browsing habits or interactions with external applications or functions. Our focus is solely on the functionalities and features directly related to our App, and we do not engage in any form of external tracking.
5.1 Third-Party Services: The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party services, and you should review their privacy policies before using them.
6.1 Children's Privacy: The App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected information from a child under 13, please contact us, and we will take appropriate steps to remove the information.
7.1 Changes: We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through the App. We encourage you to review this Privacy Policy periodically.
7.2 Notification of Changes: In addition to posting the updated Privacy Policy on our website or through the App, we may also send notifications to your registered email address or through the App's messaging system to alert you of any material changes. It is essential to keep your contact information up to date to receive these notifications.
7.3 User Consent: By continuing to use the App after any changes to this Privacy Policy, you acknowledge and consent to the revised policy. If you do not agree with the updated policy, please discontinue using the App and contact us if you have concerns or questions.
8.1 Contact: If you have any questions, concerns, or inquiries regarding this Privacy Policy or our data practices, please do not hesitate to contact us. You can reach us at:
Email: privacypolicy@rescuesolutionsnetwork.com
We value your privacy and are committed to addressing any queries or issues promptly. Your feedback and communication are essential in helping us maintain the highest standards of data protection and user trust.
Agreement to Receive SMS: By creating an account with RESCUE SOLUTIONS NETWORK, you acknowledge that you have read and agree to this SMS/Text Messaging Policy. You understand and consent to receiving text messages for emergency communications, account security, or other important service notifications.
We collect and store phone numbers that you voluntarily provide through our website, mobile application, or other channels. By providing your phone number to us, you acknowledge and agree that we may send you text messages related to your use of our services, including:
By providing your phone number during account creation, you explicitly opt in to receive text messages from RESCUE SOLUTIONS NETWORK.
Our SMS communications are limited to essential and emergency-related messages, including:
We do not sell or trade your phone number with unaffiliated third parties. However, we may share it with trusted service providers (such as SMS delivery platforms or mobile carriers) strictly for the purpose of sending you text messages on our behalf. These third-party providers are contractually obligated to protect your information and may only use it to provide the specific services requested by us.
We take reasonable administrative, technical, and physical safeguards to protect your phone number and any other personal data against unauthorized access, disclosure, or misuse. No security measure is perfect, however, and we cannot guarantee absolute security. If we become aware of a data breach that affects your phone number or personal data, we will notify you in accordance with applicable laws.
Note: This SMS/Text Messaging Policy is intended to comply with applicable laws and guidelines. Requirements vary based on jurisdiction. Please consult a qualified attorney to ensure your policy meets all legal obligations.